Refunds and exchange policy

REFUNDS AND EXCHANGE POLICY

This Returns and Exchanges Policy applies to all purchases made through the website Www.NokoTheKnight.co.za.

Online purchases of physical materials are valid for exchange, credit, or refund within 30 days from the ship date. If passed from the ship date, the purchase is no longer eligible for refund or exchange. All returned or exchanged items must be unused and undamaged, in the same condition it was received and in the original packaging.

All returned items must be accompanied by a receipt or proof of purchase.

Should you receive damaged, defective, or the wrong item(s), please return the merchandise to our Returns address above within 30 days from the ship date.

Exempt Goods:

The following are exempt from refunds:

– Perishable goods

– Gift cards
– Downloadable software products
– Some health and personal care items

– Sale items

Return by Mail Address: 37 Sawgrass Ave, Silverlakes, Pretoria, Gauteng, 0081

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

– Book with obvious signs of use
– CD, DVD, VHS tape, software, video game, cassette tape, or vinyl
record that have been opened.
– Any item not in its original condition, including damaged items or items missing parts for reasons not due to our error.

ARBITRATION NOTICE: EXCEPT IF YOU OPT-OUT AND EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND TELLING TALES, LLC WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

Refunds

Once your return is received, we will send you an email to notify you that we have received your returned item. We will inspect the item(s) and notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds

If you haven’t received a refund yet, check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, then please contact us at email NokoTheKnightSA@NokoAndFriends.com.

Shipping

To return your product, you should mail your product to: Noko The Knight Mail Address 37 Sawgrass Ave, Silverlakes, Pretoria, Gauteng, 0081. You are responsible for the shipping costs of returning your item. Shipping costs are non-refundable. The refund amount will include only the amount paid by you after any discount or gift credit was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over R100.00, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Sale items

Only regular priced items may be refunded. Sale items are final sale and cannot be refunded.

Exchanges

We only replace items that are damaged, defective, or wrong due to our own error. If you need to exchange your item, send us an email at and mail your item to: Noko The Knight, Mail Address 37 Sawgrass Ave, Silverlakes, Pretoria, Gauteng, 0081. Tracking number and receipt must be provided to us.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift when purchased and/or the original purchaser had the order shipped to themselves, we will refund the original purchaser and notify them of the return.

Arbitration

Except if you opt-out or for disputes relating to your or Noko The Knight®’s intellectual property (such as trademarks, trade dress, domain names, trade secrets, copyrights and patents) (“Excluded Disputes”), you agree that all disputes between you and Telling Tales Publications, LLC (whether or not such dispute involves a third party) with regard to your relationship with Telling Tales Publications, LLC, including without limitation disputes related to this Returns and Exchanges Policy, your use of the Site, purchase of products, and/or rights of privacy and/or publicity, will be resolved by binding, individual arbitration under the American Arbitration Association’s rules for arbitration of consumer-related disputes and you and Telling Tales Publications, LLC hereby expressly waive trial by jury. As an alternative, you may bring your claim in your local “small claims” court, if permitted by that small claims court’s rules and as long as such matter is only pending in that court. You may bring claims only on your own behalf. Neither you nor Telling Tales Publications, LLC will participate in a class action or class-wide arbitration for any claims covered by this agreement. You also agree not to participate in claims brought in a private attorney general or representative capacity, or consolidated claims involving another person’s account, if Telling Tales Publications, LLC is a party to the proceeding. This dispute resolution provision will be governed by the Federal Arbitration Act. In the event the American Arbitration Association is unwilling or unable to set a hearing date within one hundred and sixty (160) days of filing the case, then either Telling Tales Publications, LLC or you can elect to have the arbitration administered instead by the Judicial Arbitration and Mediation Services. Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction. Any provision of applicable law notwithstanding, the arbitrator will not have authority to award damages, remedies or awards that conflict with this Returns and Exchanges Policy, or the website Terms of Use.

YOU MAY OPT OUT OF THIS AGREEMENT TO ARBITRATE. If you do so, neither you nor Telling Tales Publications, LLC can require the other to participate in an arbitration proceeding. To opt out, you must notify Telling Tales Publications, LLC in writing within 30 days of the date that you first became subject to this arbitration provision. You must use this address to opt out:

Telling Tales Publications, LLC

ATTN: Arbitration Opt-out

__STREET__

__TOWN, STATE, ZIP__

You must include your name and residence address, the email address you use for your Telling Tales Publications, LLC account (if any), and a clear statement that you want to opt out of this arbitration agreement.

If the prohibition against class actions and other claims brought on behalf of third parties contained above is found to be unenforceable, then all of the preceding language in this Arbitration section will be null and void. This arbitration agreement will survive the termination of your relationship with Telling Tales Publications, LLC.

Governing Law & Venue

For any action at law or in equity relating to the arbitration provision of this Returns and Exchanges Policy, the Excluded Disputes or if you opt out of the agreement to arbitrate, you agree to resolve any dispute you have with Telling Tales Publications, LLC exclusively in a state or federal court located in Hackensack, New Jersey, and to submit to the personal jurisdiction of the courts located in BERGEN County for the purpose of litigating all such disputes.

If any provision of these Returns and Exchanges Policy is held to be unlawful, void, or for any reason unenforceable during arbitration or by a court of competent jurisdiction, then that provision will be deemed severable from this Returns and Exchanges Policy and will not affect the validity and enforceability of any remaining provisions. Telling Tales Publications, LLC’s failure to insist upon or enforce strict performance of any provision of this Returns and Exchanges Policy will not be construed as a waiver of any provision or right. No waiver of any of this Returns and Exchanges Policy will be deemed a further or continuing waiver of such term or condition or any other term or condition. Telling Tales Publications, LLC reserves the right to change this dispute resolution provision, but any such changes will not apply to disputes arising before the effective date of the amendment. This dispute resolution provision will survive the termination of any or all of your transactions with Telling Tales Publications, LLC.

PRIVACY POLICY

We value our customers and strive for transparency and to maintain our trust. We seek to address any questions or concerns you may have about the privacy and safety of your personal information as it is used on this site.

SECTION 1 – WHAT INFORMATION DO WE COLLECT?

When you create an account, we collect your email address, username, and password. If you choose to provide it to us, we may also collect your name, address, and phone number. When you make a purchase on our Site, we collect order-related information from you, including name, e-mail address, and billing and shipping address. We will also ask that you provide your payment information (credit card, debit card, or other payment method). However, we do not collect that information. Instead, that information is passed on to our payment processor, PayFast.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address, which provides us with information that helps us learn about your browser and operating system.

Email marketing:

We may send you emails about our store, new products and other updates with your permission. If you change your mind after you opt-in, you may withdraw your consent for us to contact you and/or for the continued collection, use or disclosure of your information by contacting us at NokoTheKnightSA@NokoAndFriends.com.

SECTION 2 – HOW WE USE YOUR INFORMATION

We may collect and use your personal information for the following purposes:

To provide Services to you (including fulfilling your orders).
To communicate with you through e-mail or other means and devices regarding your account, your purchases (including, without limitation, order confirmation and providing receipts, delivery or shipping-related information), your returns, or your other uses of our Services, including for example,, to send you product updates and availability of previously out-of-stock items.
To respond to your inquiries, resolve your problems and concerns, and for other Customer Service purposes, including, without limitation, business purposes such as record keeping, quality assurance, training purposes, and to improve our Customer Service operations.
To better understand how you and others access and use our Services, both on an aggregated and individualized basis, and to conduct further analysis, such as identifying usage trends and identifying target groups, to continuously improve our Services and enhance your experience when engaging with us across our Services.
If you have asked us to send you marketing emails about our current or upcoming promotional offers or new products or other information we think may be of interest to you, to send you such marketing communications.
For research, product development, Services enhancement, and analytics purposes
To comply with legal obligations as part of our general business operations and for other business administration purposes.
To manage the security of the data in our possession and where we believe necessary, to investigate, prevent or take action regarding illegal activities, suspected fraud, cyber security threats, situations involving potential threats to your safety or the safety of any other person or violations of our Terms of Use or this Privacy Policy, or to bring or defend legal claims.
To debug or repair errors in our systems.
For other purposes as permitted by applicable law and not inconsistent with this Privacy Policy or any other express statement, we make at the point of collection of the personal information.

SECTION 3 – DISCLOSURE

We may disclose your personal information in the instances described below.

Service Providers. We may share your personal information with third-party vendors that perform services on our behalf, as needed to carry out their work for us, which may include delivering your orders.
Payment Processors. We use a third-party payment processor to process payments made through the Services. Because we use a third-party payment processor, we do not retain any personally identifiable financial information such as credit card numbers. Rather, all such information is provided directly to the payment processor. The payment processor’s use of your personal information is governed by their privacy notice. Please review each processor’s privacy notice to understand how they will manage or otherwise process your personal information, including your financial data.
Legal Requirements. We may disclose your personal information to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena or if we reasonably believe that such action is necessary to comply with the law and the reasonable requests of law enforcement. We may also disclose your personal information when we believe it is appropriate to do so to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the rights, property or personal safety of any person, violations of our Terms of Use or this Privacy Policy, or as evidence in litigation, arbitration or government agency investigation in which we are involved.
With Your Consent. We may disclose your information publicly or with another third party with your prior authorization.

SECTION 4 – PayFast Payment Gateway

The Yoco Online Payment Gateway processes all online credit card payments. Card Holders may go to https://portal.yoco.co.za/ to view PayFast's security policies.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers we recommend that you read their privacy policies so you can understand how these providers will handle your personal information. In particular, remember that certain providers may be located in or have facilities in a different jurisdiction than you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Use.

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

We take reasonable precautions to protect your personal information and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – COOKIES

If you leave a comment on our site, you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and indicates the post ID of the article you just edited. It expires after 1 day.

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your country of residence and that you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please get in touch with our Privacy Compliance Officer at:

NokoTheKnightSA@NokoAndFriends.com

Re: Privacy Compliance Officer

SECTION 10 – GRAVATAR

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

SECTION 11 – MEDIA

If you upload images to the website, we recommend you avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract location data from such images on the website.

SECTION 12 – EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

SECTION 13 – ANALYTICS

We make use of Google Analytics and other analytics software to understand our visitors’ behaviors and to improve our website.

SECTION 14 – COMMENTS AND REGISTERED USERS

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

SECTION 15 – WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

SECTION 16 – WHERE WE SEND YOUR DATA

Visitor comments may be checked through an automated spam detection service.

HOW WE PROTECT YOUR DATA

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

What data breach procedures we have in place

We will notify you via email within 7 business days of discovering a breach. We also agree to the Individual Redress Principle, which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.